SHIPPING & RETURN POLICIES
Please read our policies closely before placing your order. If you have any trouble with your order, email us :)
UPDATE: DUE TO COVID-19 UPROOTING OUR BASE OF OPERATIONS, SHIPPING TAKES PLACE FROM CANADA, AND MAY BE SUBJECT TO A SLIGHTLY LONGER WAIT! THANKS SO MUCH :)
Orders are shipped via USPS First Class mail within 30 days of placement.* You’ll receive r shipping confirmation. This information is sent via Big Cartel, TRACKING IS AVAILABLE UPON REQUEST only after you receive your shipping notification :)
We are a two-person operation and appreciate your patience while we make everything by hand!
*This does not include pre-orders—see below for details.
Our local post office has informed us that the minimum to ship internationally is $24—we want to keep our products as accessible as possible, so we charge only that minimum. As a result, international shipping does not include tracking ). Due to international customs protocol and the nature of economy shipping, packages can take up to 3-6 months to arrive. While the wait is usually far less, it’s unfortunately out of our hands and under the jurisdiction of the USPS and your country’s customs and mail services. We’re happy to provide shipping receipts and customs numbers upon request—email us! And thank you for your patience
Due to Australia’s location and your feedback—our Aussie customers have been the most vocal about tracked shipping—orders to Australia can be sent with tracking, upon request,and are thus more costly than other international orders.
Pre-orders are filled within 6-8 weeks. You’ll receive a notification (with tracking, if in the US) once your order has shipped!